Help Center

Domestic shipping typically takes 3–7 business days. International orders may take 7–21 business days, depending on the destination country and customs processing. You can track your order via the link in your confirmation email.

We offer a 30-day return window for unused, undamaged products in their original packaging. If you receive a defective or wrong item, please contact our support team within 7 days for a free replacement or full refund.

Once your order is shipped, you will receive a shipping confirmation email with a tracking number and link. You can also log into your ESO PET account and view the order status under "My Orders."

All ESO PET products are crafted from non-toxic, BPA-free, and pet-friendly materials. We use durable fabrics, food-grade rubber, and organic fibers (for hay/bedding) to ensure safety for dogs, cats, and small pets.

Yes! All our products are tested to meet safety standards for young pets. We recommend selecting age-appropriate items (e.g., softer chew toys for teething puppies) and supervising playtime for very young pets.

We prioritize eco-friendly practices: using recycled packaging, organic fibers (for hay/bedding), and non-toxic materials. We’re also working to reduce our carbon footprint by optimizing shipping routes and using renewable energy in our warehouses.